An Important Update Regarding Coronavirus
Maintenance Request Submission
The outbreak of coronavirus disease 2019 (COVID-19) is a stressful situation and we want to provide you with peace of mind as we weather this adversity together. If you have a non-emergency maintenance issue please consider submitting after the outbreak has been contained. Your maintenance issues are important to us but we want to ensure the health and safety of you, your family, and all maintenance personnel. If you feel the request is urgent and can't wait, please don't hesitate to submit.
Please let any maintenance personnel know if you have any flu-like symptoms before arrival. We recommend cleaning and disinfecting high-touch surfaces in household common areas (e.g. tables, hard-backed chairs, doorknobs, light switches, remotes, handles, desks, toilets, sinks) before and after a maintenance visit. During maintenance visits we ask that both you and maintenance personnel maintain a safe distance (minimum 6ft) and avoid any direct contact, including shaking hands.
The Center for Disease Control and Prevention advocates for a number of actions to help your home. See here for more info: https://www.cdc.gov/coronavirus/2019-ncov/prepare/protect-home.html
Thank you for your patience as we all get through this together. If you have any other questions or concerns please contact us via email or phone.
Before submitting a non-emergency maintenance request please read the information below:
- Tenant caused damages will be repaired at tenant’s expense i.e. clogged pipes due to improper items found in the drain lines/toilet/garbage disposal, broken windows, broken blinds, holes in walls, etc.
- Please specify if we have permission to enter when you submit your request OR if you would prefer an appointment. Typically requests that have given permission to enter can be attended to more quickly than requests that require an appointment
- NO-SHOW FEE – tenants that schedule an appointment with our staff and “No-Show” our technicians at the time of the appointment will be charged a $40 No-Show Fee. Please make sure you or an adult over the age of 18 will be home during the appointment window to avoid any unnecessary fees.
SUBMIT MAINTENANCE REQUEST
Emergency Maintenance Requests
If you have an emergency that is potentially dangerous to your safety call 911 immediately
If you smell gas odor call PG&E immediately at (800) 743-5000 and they will take care of the leak. Please submit a maintenance request above after calling PG&E but you do not need to call our emergency line.
A maintenance emergency is anything that is threatening to life, health, or property
Please read maintenance emergency examples below before calling our after-hours emergency line
MAINTENANCE EMERGENCY EXAMPLES: Fire, flood or uncontrollable water leak that cannot be shut off such as a broken water pipe, sewage backing up into unit, heater/furnace out (if the weather is below 45 degrees). Again, if the emergency is life-threatening, call 911 immediately!
NON-EMERGENCY EXAMPLES: Hot water heater out, air conditioner out, refrigerator out, dripping faucets, locking yourself out of the house (if you are locked out please contact a locksmith), power or gas off, oven not working. If you have a non-emergency maintenance request please submit a maintenance request above.
After-Hours Maintenance Emergency Phone: